Shipping and Item Problems

If a shipped order was lost or damaged, the carrier must conduct an investigation. Please contact TheWatchery to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, the carrier will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to TheWatchery and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, TheWatchery will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact TheWatchery within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact TheWatchery within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please click here for more information. Product discrepancies not notified to TheWatchery within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. 

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Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. TheWatchery reserves the right to replace the original packaging of products sold herein. TheWatchery cannot guarantee a replacement of the manufacturer’s original packaging.