Technical Support for Automatic Watches

Although there may be many reasons a watch may not be performing as it should it is usually not difficult to pin down the problem. Following are some simple techniques one can utilize to help zero in on a problem.

1) Allow the watch to come to a complete stop (unwind).
      ^{Keep in mind that if the watch is still running, this may take a couple of days. It depends on the watch's power reserve.}

2) Wind the watch manually (see manual). Wind the watch around 20-30 rotations of the crown.
      ^{Please do not over wind the watch by stopping before reaching 40 rotations and/or you feel more then the usual tension.}

3) Wear the watch constantly for at least 4 hours.
      ^{We recommend 8 hours to allow the self winding to maximize. We want the watch to have enough power in it to last longer than the first 2 nights.}

What to look for and pointers:

• Once the watch is wound manually 20-30 rotations of the crown, there should be no stoppage at all; neither during the time it is worn nor over night.
• Some loss of time is allowed for the 1st night only as the watch may not have been fully wound nor worn long enough to hold at least 50% of its power reserve. Some automatic watches may slow down and/or stop altogether if they need to engage with dates, chronographs and other features while operating on low power reserve. Remember every movement is different as well as power reserve durations. Watches with power reserve indicators do not normally need more than manually winding.
• On the 2nd say, we advise setting the time again but only after wearing it for at least an hour. This will allow the self winding to kick in and will avoid time testing on low power reserves. Only then begin a time table to test the watch’s accuracy.
  
  Keep in mind: This is not your daily routine and is only needed when initiating the watch for the 1st use, after the watch has stopped for more than 3-4 days or for regular maintenance and trouble shooting.