Frequently Asked Questions
Contact The Watchery
Main Number: 1-844-811-1112
Operating Days: Monday-Friday
Operating Hours: Mon–Thu 9:00 am–6:00 pm EST | Fri 9:00 am–3:00 pm EST
What payment options are available?
We accept Visa, MasterCard, American Express and Discover and PayPal.
Are the watches on your site authentic?
The Watchery buys and sells only new or pre-owned and genuine brand name products at substantial discounts to the manufacturer's suggested retail price. Because of our discounted pricing, we are not "Authorized Dealers" as defined by the manufacturer. We do however, sell tens of thousands of quality products a year to satisfied customers who enjoy authentic items with deep deep discounts, and most watches are backed by our warranty. With our 30 day return policy, we provide the comfort necessary to place your online order. Your satisfaction is our goal.
Damaged/Missing merchandise?
In the event that that a package is received damaged or the merchandise is missing, please notify customer service department immediately. Our customer service team will file a claim with the Carrier. Please retain all packaging for inspection and possible return to our facility. Claims can take up to 30 business days for processing.
What is my estimate about?
Once an item for repair has been received, your watch will be inspected and an estimate will be provided if needed. If the repair has been given an estimate, the repair will proceed once the estimate is paid for.
What is my claim status?
To check on a status of a claim that has been filed on your behalf please contact the billing department at 1-844-811-1112. If a shipment that you are returning to us for a refund is lost you will need to file a claim with the courier that has been used for the delivery.