TheWatchery.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date. Purchases become final sales after 30 days from confirmed delivery date and are no longer eligible for return or refund.
The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
Shipping charges are non-refundable.
You must obtain a Return Merchandise Authorization (RMA) number from TheWatchery.com before returning the merchandise. We will not accept any returned merchandise without an RMA number. Contact a Customer Service Specialist here
Returns must be shipped via a prepaid traceable carrier, such as UPS or USPS. In case of loss or damage, the customer is liable. (insurance is highly recommended)
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Gifts With Purchase - Free or discounted items shipped as promotional gifts with purchase must be returned along with the qualifying item in original condition as described in the Standard Return Policy. The retail value of the gifts with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
Special Orders - Select items sold on TheWatchery.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be items that we do not have in our warehouse, items that we do not have on our website which are special ordered from our distributor, all orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 6% or final sale policies unless otherwise agreed by the TheWatchery.com staff via mail, fax or e-mail.
Damaged Box or Damaged Product If you receive damaged or incorrect item(s), contact a Customer Service Specialist no later than 5 business days after receipt. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately.
If a return shipping label is provided via email, please print the label and tape it to the shipping carton. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
Refusal of Delivery If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by TheWatchery.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
Incorrect Shipping Address Provided Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
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